Terms & Conditions

Version: 1.0  |  Last Updated: November 3, 2026

1. Introduction & Acceptance

Welcome to Iris Casino, operated through the website located at theiriscasinos.com (hereinafter referred to as the "Website," "Platform," or "Casino"). These Terms & Conditions (the "Terms") constitute a legally binding agreement between you (the "Player," "User," or "you") and Iris Casino (the "Company," "we," "us," or "our") governing your access to and use of all services, games, promotions, and features made available through the Platform.

By registering an account, making a deposit, claiming a bonus, or otherwise using any part of the Platform, you confirm that you have read, understood, and unconditionally accepted these Terms in their entirety. If you do not agree with any provision herein, you must immediately cease using the Platform and close your account.

These Terms should be read in conjunction with our Privacy Policy and our Responsible Gaming policy, both of which are incorporated by reference and form an integral part of this agreement. In the event of any conflict between these Terms and any other document published on the Website, these Terms shall prevail unless otherwise expressly stated.

Iris Casino reserves the right to amend, modify, or replace any part of these Terms at any time. Where changes are material, we will provide reasonable notice via email or a prominent notice on the Website prior to the effective date of the updated Terms. Your continued use of the Platform following the effective date of any amendment constitutes your acceptance of the revised Terms. It is your responsibility to review these Terms periodically.

2. Definitions

For the purposes of these Terms, the following definitions apply:

• "Account" means the personal registered account created by the Player on the Platform, used to access games and services.
• "Balance" means the total funds held in a Player's Account, including Real Money Balance and Bonus Balance, where applicable.
• "Bonus" means any promotional credit, free spins, cashback, or other incentive granted by the Casino subject to specific wagering and eligibility requirements.
• "Bonus Balance" means funds credited to an Account as a result of a promotional offer that are subject to wagering requirements before they may be withdrawn.
• "Casino Games" means all games of chance and skill made available through the Platform, including but not limited to slots, table games, live dealer games, and video poker.
• "CAD" means Canadian Dollars, the primary transactional currency on the Platform for Canadian players.
• "KYC" (Know Your Customer) means the identity and verification process undertaken by the Casino to confirm a Player's identity, age, and eligibility to use the Platform.
• "Platform" means the Website, mobile applications, and all associated services provided by Iris Casino at theiriscasinos.com.
• "Real Money Balance" means funds deposited by the Player or winnings that have satisfied all applicable wagering requirements and are eligible for withdrawal.
• "Responsible Gaming Tools" means any self-regulatory measures offered by the Casino, including deposit limits, session limits, self-exclusion, and cooling-off periods.
• "Services" means collectively the Casino Games, promotions, customer support, and any other features made available via the Platform.
• "Wagering Requirement" means the number of times a Bonus or Bonus Balance must be wagered before it converts to Real Money Balance eligible for withdrawal.
• "We," "Us," "Our" refers to Iris Casino and its authorized representatives, operators, and partners responsible for managing the Platform.
• "You," "Player," "User" refers to any individual who accesses, registers on, or uses any feature of the Platform.

3. Eligibility & Registration

3.1 Age Requirement

Access to the Platform and all gambling services is strictly restricted to individuals who are 18 years of age or older. In certain Canadian provinces, the minimum legal gambling age may be higher (e.g., 19 years of age in British Columbia, Ontario, Alberta, Manitoba, Nova Scotia, Prince Edward Island, Newfoundland and Labrador, New Brunswick, Saskatchewan, and Yukon). You are responsible for determining and complying with the applicable minimum age requirement in your province or territory of residence.

By registering an account, you represent and warrant that you meet the minimum legal age requirement applicable in your jurisdiction. Iris Casino takes age verification seriously. If we have reason to believe that a Player is underage, we will immediately suspend the account, conduct a KYC review, and may void all transactions made during the period of suspected underage access.

3.2 Geographic Eligibility

The Platform is intended to serve players located in Canada. It is your sole responsibility to ensure that using online gambling services is permitted under the laws applicable in your province or territory. Players accessing the Platform from jurisdictions where online gambling is prohibited do so at their own risk and may have their accounts suspended or closed without notice.

3.3 Registration Process

To create an account, you must complete the registration form accurately and truthfully, providing your legal full name, date of birth, residential address, valid email address, and any other information requested. You are solely responsible for maintaining the accuracy of this information. Providing false, misleading, or incomplete information constitutes a material breach of these Terms and may result in immediate account suspension or termination.

3.4 One Account Policy

Each Player is permitted to hold only one (1) active account on the Platform at any time. Creating duplicate, linked, or proxy accounts is strictly prohibited. If we detect multiple accounts belonging to the same individual — identified by shared name, address, payment method, device fingerprint, or IP address — we reserve the right to:

• Merge the accounts and retain the earliest registered account as the primary account;
• Suspend or permanently close all duplicate accounts;
• Void any bonuses, winnings, or rewards obtained through the use of multiple accounts; and
• Withhold pending withdrawals pending a full investigation.

3.5 Know Your Customer (KYC) Verification

Iris Casino is committed to maintaining a secure and compliant gaming environment. All Players are required to complete the KYC verification process before the first withdrawal is processed and at any other time deemed necessary by the Casino. You may be required to provide one or more of the following documents:

• Proof of Identity: Government-issued photo ID such as a passport, driver's licence, or provincial ID card;
• Proof of Address: A recent utility bill, bank statement, or government correspondence dated within the past 90 days;
• Proof of Payment Method: A copy of the credit/debit card used (with the middle eight digits obscured), or a screenshot of an e-wallet account;
• Source of Funds Documentation: Bank statements, pay slips, or other evidence of the origin of deposited funds, where required.

Failure to provide requested KYC documentation within a reasonable timeframe may result in a freeze on withdrawals or account suspension until verification is completed. The Casino's KYC decisions are final, though Players may appeal by contacting us at [email protected].

4. Account Management

4.1 Account Security

You are solely responsible for maintaining the confidentiality of your login credentials, including your username and password. You must not share your account details with any third party or allow any other person to access your account. Iris Casino will not be liable for any losses arising from unauthorized account access resulting from your failure to keep credentials secure. If you suspect unauthorized access, you must notify us immediately at [email protected].

4.2 Account Closure

You may request the closure of your account at any time by contacting our support team. Upon closure, any remaining Real Money Balance will be refunded to your last verified payment method, subject to successful KYC verification and provided no outstanding bonuses with active wagering requirements remain. Accounts subject to pending investigations may not be closed until the investigation is resolved.

4.3 Inactive Accounts

An account is considered inactive if no login activity has been recorded for a continuous period of 12 months. Prior to designating an account as inactive, we will send at least one email notification to the registered email address. Inactive accounts may be subject to an administrative fee as disclosed in the applicable fee schedule. We will provide clear prior notice before any such fee is applied. Players wishing to reactivate an inactive account should contact support.

4.4 Right to Suspend or Terminate

Iris Casino reserves the right to suspend, restrict, or permanently close any account at its sole discretion and without prior notice if there is reasonable suspicion of fraud, collusion, bonus abuse, money laundering, violation of these Terms, or any other activity that may harm the integrity of the Platform or its players.

5. Deposits & Withdrawals

5.1 Accepted Payment Methods

Iris Casino supports a wide range of payment methods commonly used by Canadian players. The following methods are accepted for deposits and, where indicated, withdrawals:

All transactions on the Platform are processed in Canadian Dollars (CAD) unless an alternative currency is explicitly offered and selected. Currency conversion fees may apply if your payment method operates in a different currency; such fees are the responsibility of the Player.

5.2 Deposit Terms

All deposits must be made from a payment method registered in your own name. Third-party deposits are strictly prohibited and will result in account suspension pending investigation. Minimum and maximum deposit limits apply per transaction and per day; these limits are displayed at the payment cashier prior to completing a transaction. Iris Casino does not charge fees for standard deposits; however, your payment provider may apply their own processing charges, for which we bear no responsibility.

Deposits are generally credited to your account instantly or within a few minutes. If a deposit does not appear within 30 minutes of a successful transaction, you should contact our support team with your transaction reference number and a screenshot or confirmation email from your payment provider.

5.3 Withdrawal Terms

Players may submit withdrawal requests at any time, subject to the following conditions:

• All KYC documentation must be verified and accepted before any withdrawal is processed;
• There must be no active wagering requirements attached to the withdrawal amount;
• Withdrawals must be directed to the same payment method used for the most recent deposit where technically possible;
• The withdrawal amount must meet the applicable minimum withdrawal threshold displayed in the cashier;
• A maximum withdrawal amount per transaction and per week may apply; players will be notified of such limits in the cashier and on the promotions page.

Once a withdrawal request is submitted, it enters a pending period during which it may be cancelled by the Player from within the cashier section of their account. After the pending period expires, the withdrawal is processed by our payments team. Processing times vary by method as outlined in the table above. Iris Casino reserves the right to conduct additional security and fraud checks before releasing funds, which may extend processing times.

5.4 Unclaimed Funds

Any funds remaining in an account that has been closed or deemed inactive for an extended period will be held in accordance with applicable provincial unclaimed property legislation. Players wishing to reclaim such funds should contact us at [email protected] with full account verification details.

6. Bonuses & Promotions

6.1 General Bonus Terms

Iris Casino offers various bonuses and promotional offers to both new and existing players. All bonuses are subject to these general terms as well as the specific terms displayed on the relevant promotion page. In the event of a conflict, the specific promotion terms shall prevail. Bonuses are intended for recreational players only; any attempt to exploit bonuses through systematic abuse, collusion, or multi-accounting will result in forfeiture of all bonus funds and associated winnings, and may lead to account closure.

6.2 Wagering Requirements

All bonuses and bonus winnings are subject to a wagering requirement before they may be withdrawn as real money. The specific wagering multiplier applicable to each promotion will be clearly stated on the promotion page (e.g., 30x, 35x, or 40x the bonus amount). Unless otherwise specified:

• Wagering requirements must be fulfilled within 30 calendar days of the bonus being credited;
• Failure to meet the wagering requirement within the specified period will result in the automatic expiry and forfeiture of the bonus and any associated winnings;
• Only real money bets contribute to wagering requirements unless a specific promotion states otherwise;
• Bets placed using Bonus Balance that are voided, reversed, or result in a draw do not count toward wagering requirements.

6.3 Game Contribution Rates

Different games contribute to wagering requirements at different rates. Unless a specific promotion states otherwise, the following standard contribution rates apply:

Certain games may be entirely excluded from wagering contributions during specific promotional periods. Excluded games will be listed on the relevant promotion page or in the Casino's game lobby with appropriate labelling.

6.4 Maximum Bet During Bonus Play

While a Bonus Balance is active, Players must not place individual bets exceeding the maximum bet limit specified in the relevant promotion terms (typically CAD $5 per spin or hand unless stated otherwise). Placing bets above this threshold while wagering bonus funds may result in the forfeiture of the bonus balance and any winnings generated in breach of this rule.

6.5 Eligibility & Restrictions

Bonuses are available exclusively to Players who have completed the registration process and, in the case of deposit bonuses, have made a qualifying deposit. Players who have opted into self-exclusion or have imposed a deposit limit that prevents the qualifying deposit are not eligible to claim associated bonuses during the restriction period. Free spins winnings are typically capped at a maximum cashout amount specified on the promotion page; winnings exceeding this cap will be removed before conversion to Real Money Balance. Iris Casino reserves the right to modify, suspend, or withdraw any promotional offer at any time without prior notice.

7. Games & Fair Play

7.1 Random Number Generator (RNG)

All Casino Games offered on the Platform utilize a certified Random Number Generator (RNG) to determine game outcomes. The RNG ensures that every result is statistically independent, unpredictable, and unbiased. Our game software is provided by reputable third-party game developers whose RNG systems are regularly tested and audited by accredited independent testing laboratories. The Return to Player (RTP) percentages for individual games are available within each game's information panel.

7.2 Technical Malfunctions & Game Errors

In the event of a technical malfunction, server error, software fault, or communication failure that affects the outcome of a game session, Iris Casino reserves the right to void the affected round and refund the wagered amount to the Player's account. The principle that "malfunction voids all pays and play" applies across all Casino Games. Iris Casino shall not be liable for any losses, missed winnings, or service disruptions caused by circumstances beyond its reasonable control, including third-party server outages, internet connectivity issues, or game provider maintenance windows.

If you experience a game error, you should take a screenshot and contact our support team immediately. Continuing to play after noticing an apparent error may affect your ability to dispute the outcome.

7.3 Prohibited Activities & Fair Play Policy

Iris Casino is committed to maintaining a fair and transparent gaming environment. The following activities are strictly prohibited and may result in immediate account suspension, forfeiture of winnings, and permanent ban from the Platform:

• Use of automated software, bots, scripts, macros, or any artificial intelligence tools to play games or gain an unfair advantage;
• Exploiting software bugs, loopholes, or game vulnerabilities to generate wins that would not occur under normal play conditions;
• Collusion with other players, employees, or affiliates of the Casino;
• Chip dumping in poker or multiplayer games;
• Any form of matched betting, arbitrage betting, or systematic bonus exploitation designed to guarantee profits;
• Attempting to reverse-engineer, decompile, or copy any game software or platform code;
• Placing bets on all possible outcomes of a single game event to circumvent wagering requirements.

7.4 Game Availability

The availability of specific games on the Platform may vary based on the Player's province or territory of residence, device compatibility, and the game provider's licensing restrictions. Iris Casino reserves the right to add, modify, or remove games from the Platform at any time without prior notice.

8. Tournaments & Lotteries

8.1 Tournament Rules

From time to time, Iris Casino may host in-platform tournaments, leaderboard competitions, and prize draws for eligible Players. Each tournament or event will have its own dedicated rules page specifying the eligible games, entry requirements, scoring methodology, prize pool structure, and duration. These specific rules form part of these Terms and must be followed in conjunction with the general conditions set out herein.

Tournament standings are determined by performance metrics such as net winnings, biggest win multiplier, or total wagering volume, as specified per event. In the event of a tied score at the conclusion of a tournament, the player who achieved the tied score first (based on server timestamp) will be ranked higher. Tournament prizes will be credited to the winner's account as either Real Money Balance or Bonus Balance, as disclosed in the event rules, within 72 hours of the tournament's conclusion.

8.2 Prize Draws & Lotteries

Any prize draws, raffles, or lottery-style promotions offered by Iris Casino will be conducted transparently and in accordance with the specific promotion terms. Participation may require a minimum level of wagering activity or a qualifying deposit during a defined period. Winners will be selected at random using a verifiable process, and results will be communicated to winners directly via their registered email address. Prizes unclaimed within 30 days of the prize draw date will be forfeited.

9. Intellectual Property

All content available on the Platform, including but not limited to the Iris Casino name, logo, trademarks, trade dress, website design, graphics, text, software, source code, game interfaces, audiovisual elements, and databases, is the exclusive intellectual property of Iris Casino or its licensors and is protected by applicable copyright, trademark, and intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, and revocable licence to access and use the Platform for personal, non-commercial recreational purposes only. This licence does not permit you to:

• Copy, reproduce, publish, distribute, or commercially exploit any content from the Platform without express written consent;
• Modify or create derivative works based on any Platform content or software;
• Remove, obscure, or alter any copyright notices, trademarks, or proprietary labels;
• Use any data mining, scraping, or automated extraction tools on the Platform.

Any unauthorized use of our intellectual property may result in legal action. If you believe that any content on the Platform infringes your intellectual property rights, please contact us at [email protected] with full details of your claim.

10. Limitation of Liability

10.1 No Warranty

The Platform and all Services are provided on an "as is" and "as available" basis without warranties of any kind, whether express or implied. Iris Casino does not warrant that the Platform will be uninterrupted, error-free, virus-free, or that any defects will be corrected. We make no representations regarding the accuracy, completeness, or suitability of any content on the Platform for any particular purpose.

10.2 Exclusion of Consequential Damages

To the fullest extent permitted by applicable law, Iris Casino, its officers, directors, employees, agents, and technology partners shall not be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages arising out of or in connection with your use of the Platform, including without limitation any loss of profits, loss of data, loss of goodwill, or service interruption, even if we have been advised of the possibility of such damages.

10.3 Aggregate Liability Cap

In all circumstances where liability cannot be fully excluded under applicable law, our total aggregate liability to you for any and all claims arising from your use of the Platform shall not exceed the total amount deposited by you during the six (6) calendar months immediately preceding the event giving rise to the claim.

10.4 Indemnification

You agree to indemnify, defend, and hold harmless Iris Casino and its affiliates, directors, officers, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or in connection with your breach of these Terms, your violation of any applicable law, or your infringement of any third-party rights through your use of the Platform.

10.5 Force Majeure

Iris Casino shall not be held liable for any failure or delay in performing its obligations where such failure or delay results from events beyond its reasonable control, including natural disasters, pandemics, regulatory interventions, cyberattacks, third-party service provider failures, or any other event constituting force majeure.

11. Dispute Resolution

11.1 Initial Complaint Procedure

If you have a complaint or dispute regarding any aspect of your experience on the Platform — including but not limited to account issues, game outcomes, bonus disputes, or withdrawal delays — you are encouraged to contact our Customer Support team as a first step. Complaints may be submitted by email to [email protected] or via the live chat feature available on the Website. Please provide the following information when submitting your complaint:

• Your registered username and account email address;
• A clear and detailed description of the issue, including relevant dates and times;
• Copies of any supporting documentation, screenshots, or transaction references;
• Your preferred resolution outcome.

Our Customer Support team will acknowledge your complaint within 48 hours of receipt and will aim to provide a substantive response within 14 calendar days. Complex cases requiring in-depth investigation may take longer; in such cases, we will keep you informed of progress.

11.2 Escalation Process

If you are not satisfied with the initial response provided by our Customer Support team, you may escalate your complaint to our Compliance Department by emailing [email protected], clearly stating that you are escalating an unresolved complaint and providing your original complaint reference number. The Compliance Department will conduct an independent review and provide a final decision within 28 calendar days of receiving the escalation.

11.3 Alternative Dispute Resolution

In the event that internal escalation does not resolve your complaint to your satisfaction, you may seek independent resolution through a recognized Alternative Dispute Resolution (ADR) provider. We will provide details of the applicable ADR body upon request. The ADR process is available to Players free of charge and both parties agree to cooperate fully with any ADR investigation.

11.4 Governing Law

These Terms and any disputes arising from them shall be governed by and construed in accordance with applicable Canadian federal and provincial law. Nothing in this clause limits your statutory rights as a consumer under Canadian law, including rights available under provincial consumer protection legislation.

12. Health & Safety

Iris Casino is committed to promoting a safe and healthy online gaming environment for all players. Online gambling should be an enjoyable leisure activity and not a source of financial or emotional distress. We actively encourage players to monitor their gaming behaviour and seek help if they feel that gambling is negatively impacting their wellbeing, finances, or relationships.

If you or someone you know may be experiencing difficulties related to gambling, we encourage you to reach out to one of the following Canadian support organizations:

• Connex Ontario: 1-866-531-2600 — Mental health and addiction services referral in Ontario;
• Gamblers Anonymous Canada: www.gamblersanonymous.org — Peer support groups across Canada;
• Problem Gambling Helpline (BC): 1-888-795-6111 — Support for residents of British Columbia;
• Centre for Addiction and Mental Health (CAMH): www.camh.ca — Comprehensive addiction resources;
• Responsible Gambling Council (RGC): www.responsiblegambling.org — Education and resources;
• Alberta Gambling Helpline: 1-800-522-4700 — Free, confidential support for Albertans;
• Gambling Therapy: www.gamblingtherapy.org — Online support available 24/7.

The Platform is not intended for use by individuals currently receiving treatment for gambling addiction or who are subject to a voluntary or mandatory self-exclusion arrangement. If you are in crisis, please contact your local emergency services or a mental health crisis line immediately.

13. Responsible Gaming

Iris Casino is dedicated to promoting responsible gambling practices and takes its duty of care to players seriously. We provide a range of tools and features to help players maintain control over their gaming activity. These tools include, but are not limited to:

• Deposit Limits: Set daily, weekly, or monthly limits on the amount you can deposit;
• Loss Limits: Restrict the maximum amount you can lose within a defined period;
• Session Time Limits: Define how long you can play in a single gaming session;
• Cooling-Off Periods: Take a short break from gambling for a defined period (24 hours to 6 weeks);
• Self-Exclusion: Voluntarily exclude yourself from the Platform for a minimum of six months or permanently.

All responsible gaming tools can be accessed through your Account Settings or by contacting our support team directly. Self-exclusion requests are processed promptly, and once activated, access to your account will be suspended for the duration of the exclusion period. We will not send marketing communications to self-excluded players.

For comprehensive information on our responsible gaming programme, tools, policies, and third-party support resources, please visit our dedicated Responsible Gaming page. Our Privacy Policy explains how we handle your personal data in connection with responsible gaming measures.

14. Miscellaneous

14.1 Entire Agreement

These Terms, together with our Privacy Policy and Responsible Gaming policy, constitute the entire agreement between you and Iris Casino with respect to your use of the Platform and supersede all prior agreements, representations, and understandings.

14.2 Severability

If any provision of these Terms is found to be unlawful, void, or unenforceable by a court of competent jurisdiction, that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions, which shall continue in full force and effect.

14.3 No Waiver

Our failure or delay to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision. Any waiver must be given in writing by an authorized representative of Iris Casino to be legally effective.

14.4 Assignment

You may not assign or transfer your rights or obligations under these Terms to any third party without the prior written consent of Iris Casino. Iris Casino may assign or transfer its rights and obligations under these Terms to a successor entity as part of a merger, acquisition, or business restructuring, provided that the successor entity assumes all obligations under these Terms.

14.5 Language

These Terms are published in the English language. In the event of any discrepancy between a translated version and the English version, the English version shall take precedence.

14.6 Contact Us

For general enquiries, account support, or questions relating to these Terms, please contact our team using the details below:

• General Support: [email protected]
• Privacy & Compliance: [email protected]
• Website: theiriscasinos.com